Terms and Conditions

What this Privacy Policy Covers

This privacy policy covers Sioux Falls Cyclones treatment of personally identifiable information you submit to us when you enter into our web site and when you use Sioux Falls Cyclones services. Be assured that your registration information is handled confidentially and privately and we will protect this information. Please note, however, that we may share your information with governmental agencies or other organizations assisting us in fraud prevention and investigation, and in instances where Sioux Falls Cyclones rights are threatened. We may do so when: (1) required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud that has already taken place; or (4) protecting the rights of Sioux Falls Cyclones.

We may use information concerning you, including personal information you provide to us, in order to contact you with offers and news concerning our products and services or those of our affiliated companies that we believe may be of interest to you. We also may share such information with our affiliated companies for use by them in order to contact you concerning offers and news that they believe may be of interest to you. You may opt-out of an email marketing list, if you so desire, by using the opt-out functionality and/or information found on any given marketing email, and you will be then be removed from that list in a relatively short period of time.

We use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.  

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.  

Information we store on your computer

In order to customize Cyclones to your needs and offer you personalized services, we may use "cookies". A cookie is a small piece of data that most browsers accept and store on your computer's hard drive. We use cookies solely to let us know when you are visiting our site and to remember your past visits. Browsers are designed so that we cannot look at other sites' cookies and they cannot look at ours. If you configure your browser to not accept cookies, you can still visit SFCyclones.com and place orders online, but some of our helpful site enhancements may not work for you.

Web Site Security

All orders submitted through SFCyclones.com are encrypted using the latest 128 bit SSL (Secure Sockets Layer) technology. This protection means it may actually be safer for you to use your credit card over the Internet rather than using it in a store. When your browser is in secure mode, you should see an unbroken key or padlock icon near the bottom of your browser window.

Children's Information

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@sfcyclones.com.

We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet. Changes to this Privacy Policy

Sioux Falls Cyclones may amend this policy from time to time. If we make any material change to this privacy statement we will notify you by posting a prominent announcement on our home page; however, any personal information we receive will be treated in accordance with the privacy statement that is in effect at the time we receive such personal information. We encourage you to review this policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

All Sioux Falls Cyclones orders are processed by iTransact Group, LLC. All credit card purchases will show Sioux Falls Cyclones as the merchant on credit card billing statements. All order process customer service issues will be conducted by staff and officers of Sioux Falls Cyclones.

 What you can do

If you feel that this site is not following its stated privacy policy please contact us immediately.

Shipping Policy

Flat Rate Shipping Options
 
 
Flat Rate Shipping Option
Shipping Rate
Add for every
 
.lb over 10lbs
 
Standard Shipping
$7.95
$1
 
Guaranteed Ground UPS
$11.95
$1
 
UPS Second Day (guaranteed)
$17.95
$2
 
UPS Next Day (guaranteed)
$24.95
$3
 
UPS Next Day Saturday (guaranteed)
$34.95
$3
 
 
ORDER PROCESSING:
Sioux Falls Cyclones makes every attempt to process orders for in-stock merchandise in a timely manner. Our standard cut-off time for daily order processing is 4 p.m. CST Monday-Friday. Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.
 
Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are always shipped via Standard Ground shipping. Standard Ground shipping is not available for US Territories.
 
Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.
IN-HOUSE PICKUP SERVICE:
All in-stock orders placed with Sioux Falls Cyclones have the option for in-house pickup at our training facility. Pickup times are Monday through Thursday from 6:00pm-9:00pm. Customers will receive an email confirmation when orders are ready and available for in-house pickup.
 
STANDARD SHIPPING SERVICE:
Standard Shipping service is available for orders placed before 4 p.m. CST Monday-Friday for in-stock items. In-Stock items that are shipped via Standard Shipping service typically arrive within (7-10) business days after leaving our distribution center.
Standard Shipping service is via UPS or USPS depending upon shipment weight and destination. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. All other Standard shipments are via UPS.
 
SECOND DAY SERVICE:
Second Day shipping service is available for orders placed before 4 p.m. CST Monday-Friday for in-stock items only. In-Stock items that are shipped via second day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only.
Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for second day shipping. Guaranteed 2 Day shipping is not available for US Territories. All UPS Services are guaranteed or shipping is refunded.

Return Policy

We wish for all Cyclones Fans to be please with their purchases!  If you are not satisfied with your purchase within 30 days after receiving your order, Sioux Falls Cyclones will accept returns.  After 30 days, merchandise may not be returned unless from Factory defects.

All merchandise that is being returned needs to be returned in the original condition with tags, if accompanied at time of purchase.

Items ordered direct from manufacturer are not returnable.  Cyclones customers are responsible to select proper sizing at time of purchase.  Cyclones will make every attempt to exchange items if possible, but is not guaranteed.

All defective items will need to be authorized for return prior to replacement. Replacements are subject to availability. In the event that the item you requested for replacement is no longer available, either another option will be offered or a credit will be issued on your account. All defective merchandise requests should be submitted to: info@sfcyclones.com

Normal Wear and Tear is not warranted on any merchandise.